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DEFINITIONS: As used herein, the "Software" includes all copies of the version of the DriveWizard or DriveBackup computer program included on the CD or downloaded online together with any related documentation and the backup disk or end any products created by DriveWizard/Drivebackup (i.e.., new disk created using your source disk or creating backup disk of the new backup disk etc... are called as end products.)

OUR FIRST REQUEST FOR ALL OUR USERS IS TO SAVE YOUR OLD HARD DRIVE (DO NOT FORMAT OR THROW AWAY OR DELETE ANY DATA) ATLEAST UNTIL YOU ACTIVATE OUR PROGRAM. AFTER DOWNLOADING THE TRIAL VERSION.

Does CompuApps wants users to read all FAQs detailed here?

PLEASE READ ALL THE FAQs. There are honest users and there are some dishonest users. In simple words CompuApps likes to get paid for the work done by CompuApps from users who choose to use our solutions, that will help us develop the most reliable product also to provide new cost effect solutions. When users try to get away they ask us lots of questions, we have complied such frequently asked questions below.

Is DriveWizard/DriveBackup is a free program?

No, DriveWizard or DriveBackup is not a free program. End products or the results of the program will not be useable after 30 day trial period. If license is not purchased.

Do I need activation key to use trial version?

No. When the activation dialog is displayed, click on "Continue" button and start DriveWizard/ DriveBackup program.

What is the duration of the trial period?

CompuApps products have a 30 day trial period from the date of installation. If the date is less then the installation date or above 30 days of installation it will stop working.

What is the difference between Trial version and full version?

Trial and full versions have same functions. The trial software and backup/new disk or in any hard drives created using the backup/new hard drive will only for 30 days, unless the software is activated. Once activated all the messages will disappear.

Are any of the functions disabled in the trial version of DriveWizard/ DriveBackup?

No, It is a fully functional trial version. No functions or features are disabled.

What will happen to my old and new hard drives after the trial version gets expired?

Your old hard drive will be intact.

Your new drive will be locked; no software will run from it. If it is a boot disk the system will automatically restart a short time after boot up. No data on the disk will be harmed. Upon activation all functionality will be restored. Make sure to purchase a license before the time period is up.

I would like to Clone(Mirror)/Upgrade/Backup/Restore my hard drive using DriveBackup/ DriveWizard but I don't want to buy a license. What will happen to my old and new hard drives? Can I use DriveWizard/ DriveBackup program for free?

No, DriveWizard/ DriveBackup is not free software. If you decide not to buy a license, but continue using DriveWizard software, it will stop working after 30 days in your new hard drive. Nothing will happen to your old hard drive. You can activate DriveWizard program at any time, even after 30 days.
 

Does DriveWizard/DriveBackup program inform the user that the destination will not be usable after 30days?

Yes, at the time of installation it will give a warning message to the user that if a license is not bought, DriveWizard program will not allow use of the destination hard drive. Additional information is provided in Activation dialog and Help of activation dialog.
 

Can I delete my old hard drive after upgrade/Mirror (Clone) to a new hard drive?

No, we don't advise users to delete data from old hard drive until user checks the new hard drive is boot-able and the program is activated.
 

I am using the trial version of DriveWizard/ DriveBackup software. I have made a backup disk after checking the new disk is boot-able. I deleted data on my old disk or it died. Can CompuApps help make the new hard drive work without purchasing a license?

No. It is not possible. It is like using DriveWizard/ DriveBackup program as a data mover, similar to moving from your old home to a new home. After the data moving is done and you are satisfied with your new home (new disk), you need to pay the license fee as described by CompuApps.
 

Is DriveWizard/ DriveBackup is a fully functional software? If yes, why does it block my new disk?

A fully functional trial software allows you to use all the functions that can be performed by a full, professional version. Since it is a full version, users can use the software and get satisfied first before they decide to buy our software. CompuApps would like the user to pay the fee for the software.
 

I created a new hard drive from my original disk. I formated orginal disk and then copied back all data from new disk back to my orginal disk or I just copy all the data back to my orginal disk (Restore). What will happen to my orginal disk?

Only you orginal hard drive will work after 30 days if data has not been restored. New hard drive or any hard drive created using that the new hard drive will stop working after 30 days.

I created a new disk using DriveWizard/DriveBackup? I found 5 files are missing. I copied those files using some other program. Do I have to buy the program even though it did not copy all the files and why did your program failed to copy those files?

The file could have missed because of truncated files or bad sectors. You can run ScanDisk and fix all the errors in the original hard drive. If you dont want to buy this program because of not coping all the files. You have format the new disk and move all the data using a different program. Don't copy some files using our program and some files using other program.

DriveWizard/ DriveBackup software does not work with my system. What should I do?

You can contact CompuApps customer/technical support at support@compuapps.com with your issue. CompuApps will help users solve their issue. After the issue has been resolved the user can buy a license from CompuApps.

How can I get my new disk for my use, if I dont wish to buy the software?

You can format your new disk and then you can use your new disk for any use.

I have some data in the new disk? Before I format the disk how can I copy all my data?

You can boot in a floppy disk or you connect you disk as a slave disk to an another bootable disk and you can copy all the data to a different disk. All you data will be safe in the new disk. DriveWizard nor DriveBackup will change or modify any data.

What is your refund policy?

We were one of the software vendor to offer refunds. We believed it was fair to refund customers if the program doesn't work.

However, we were surprised to see that there were people who would be dishonest enough to take advantage of this. Therefore we have now made our refund policy stricter. Customers should have tried the free trial software. It's free and its behavior is identical to the full version. If the demo doesn't work for you, the full version will not work either. We don't offer refunds once the software is activated.

• by minimizing fraud, we can keep the program's cost low, to the benefit of the 99.5% of users who don't cheat.
• by examining potentially troublesome computer systems, we make the program better.

What is the time period that CompuApps will reply my emails?

CompuApps works very hard to solve all users issues. We try to reply back within 24 hours?